Improving Clinic Operations Series

Region II Title X Training Center 
November 2007 - May 2008

This series is no longer available

With decreasing resources, increasing patient needs, many Title X providers are facing a range of challenges with regard to ensuring efficient and effective clinic operations. 

Cicatelli Associates Inc. is presenting the following calendar of training events being made available by Virtual Classroom.

A virtual classroom is a web based conference call where you will be able to follow the discussion, ask questions and look at visual slides or tools.  If you don’t have access to a computer, you may still participate on the conference call.

The Virtual Classroom Technical Assistance Series will explore basic concepts designed to support project administrators and clinic managers in addressing common clinic efficiency challenges.

HOW TO REGISTER ONLINE:  Select (check) the virtual classroom you would like to attend, complete the registration information below and hit the submit button.

Select Date / Time Title and Description of Virtual Classroom
  Friday,
November 9, 2007
12:00pm – 1:00pm
Capacity and Demand – Defining the Limits of Productivity
How many patients can your clinic see per session?  Do you have long waiting times for patients to get an appointment?  Do you know how many clients want services at your site?  These questions relate to the concepts of capacity and demand.  This call will introduce these concepts and provide templates for measuring capacity and demand in your clinic site. Yes, you can begin to predict demand and plan for it!

Capacity and Demand Systems Slides
 
  Tuesday,
January 15, 2008
12:00pm – 1:00pm		 Patient Appointment Systems
We have all tinkered, tweaked, and revamped our appointment schedules to try to improve productivity, decrease no show rates and improve overall flow of the clinic day.  Applying well accepted scheduling principles and methodologies to the development of an appointment system can address challenges that you may be facing.  This call will introduce key concepts of four appointment methodologies, the benefits and challenges of each and practical advice for the development of the optimal patient appointment system.

Patient Appointment Systems Slides
 
  Monday,
February 11, 2008
12:00pm – 1:00pm		 Open/Advanced Access Users Group  (For Open Access Users Only)
Open/Advanced Access is more that just a scheduling methodology. It’s a change of attitude, work style and even culture. Participants will share best practices and challenges related to managing this innovative scheduling system and common challenges related to scheduling follow-up visits and the need to match capacity and demand will be discussed.

Open Access User Group Slides
 
  Friday,
February 22, 2008
12:00pm – 1:00pm		 Open Access Basics for Beginners Only

This is an hour long Webinar designed for professionals who have limited or no experience with Open Access Scheduling Systems. A Basic Overview, steps and strategies needed to implement this scheduling paradigm will be reviewed.

Open Access User Group Slides
 
  Wednesday,
March 5, 2008
12:00pm – 1:00pm		 Making a Successful Change in Clinic Operations
How do you make a successful change in operations?  What are some of the keys to making the change really stick?  This overview will look at the critical steps needed to begin to make operational changes as well as some tools to assist in the process.

Making a Successful Change in Clinic Operations Slides
 
  Thursday,
May 15, 2008
12:00pm – 1:00pm		 Mapping a Patient Journey
We all use the term client centered services, but how do we know if our clinic operation really meet clients’ needs.  One process used to assess the patient experience is Patient Mapping.  This tool helps staff identify the steps involved in delivery of care from start to finish and can help identify how services can be provided more efficiently and effectively with existing resources. This session will review basic concepts of mapping as well as practical advice for improving the patient experience.
 

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Phone: 212-594-7741
Fax: 212-629-3321
E-mail: Brigid@cicatelli.org