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Current
Technical Assistance Projects
Current technical assistance services:
Open Access Implementation
How long does it take your
patients to get an appointment with their provider? Research
shows that long wait times (i.e., the time between when a
patient schedules an appointment and the date of the
appointment) contribute to poor health-related outcomes,
missed appointments, low patient satisfaction, high
attrition rates, and are a contributing factor in costly
emergency room visits.
Open Access successfully
addresses these issues. This approach revolves around a
scheduling system that offers a patient an appointment with
his or her provider on the day that he or she requests it.
Implementing Open Access
involves a paradigm shift in the way clinics operate; it is
a highly involved, data-driven process, and ultimately
requires clinics to restructure systems, policies, and
procedures in order to support same day appointment
availability. CAI provides on-site training and technical
assistance tailored to your agency and its needs to help you
implement Open Access.
We will assist your clinic
in the implementation of Open Access through:
- Developing
multidisciplinary project teams
- Assessing clinic
readiness for Open Access
- Designing data
collection systems
- Identifying and training
key staff who will: learn the system, policies and
procedures needed to lead and effect change in your clinic
CAI has assisted numerous
agencies in the implementation of Open Access. Most recent
clients include the Oswego Opportunities Centers and the
Adolescent Health Center at The Door ( New York City ).
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Patient Flow Analysis
If your agency isn't
working at peak efficiency, you may be losing revenue.
Patient Flow Analysis (PFA) is a technique a clinic can use
to improve efficiency and ultimately increase revenue.
PFA involves tracking the
flow of patients and staff within a provider organization,
collecting data, and processing it with a unique computer
application. CAI 's expert staff analyzes the results and
works with the agency to develop a plan, based on the
analysis, to lessen patient wait times, eliminate
bottlenecks in organizational process, improve staff and
provider efficiency, and increase revenues.
Since 1977, CAI has
conducted PFA, a product of the Centers for Disease Control
and Prevention, in a wide range of health care settings,
from large inner-city hospital clinics, to small rural
family planning centers. CAI's clients include: the William
F. Ryan Center , Sunset Park Family Health Center , Planned
Parenthood Mid Hudson Valley and Livingston County
Department of Health.
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Consumer
Advisory Board Development
CAI
offers technical assistance to agencies interested in developing
their Consumer Advisory Boards (CABs). The goals of most
CABs are to provide community perspective from consumers,
and advise agency staff on its programs or projects. CAI
provides training for staff on how to facilitate CAB development
and strengthen the relationship between agency staff and
the CAB. CAI also provides training for CAB members so that
they may have the skills and knowledge needed to participate
in the CAB in the fullest and most efficient manner. Hands-on
assistance to CABs during the initial start-up period is
an example of the type of TA that CAI offers. Currently,
CAI is assisting in CAB development at Housing Works and
Care for the Homeless.
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Service Planning
In an environment of
shrinking resources, agencies need to find ways to reduce
costs and maximize funding by reducing infrastructure costs
while maintaining program integrity or by leveraging current
funding streams and diversifying funding by adding new
services.
CAI can help you to
maximize resources is by integrating discrete program models
into an integrated service delivery model that gives the
patient access to a broader range of services. We can assist
you explore ways to expand service delivery and diversify
revenue sources.
CAI offers a range of
service planning and development activities, including:
- assessment of regulatory
and funding requirements,
- identification of
program development funding sources,
- grant writing
assistance,
- education to upper
management and the board regarding new service licensure
requirements,
- impact analysis of
reorganization and addition of new services on staff,
- development of new
service business plans, and
- preliminary financial
feasibility studies of reorganization or new services.
CAI has assisted agencies
family planning agencies to develop HIV/AIDS services and
primary medical care services. In addition, CAI has worked
with AIDS community based organizations to examine the
feasibility of adding primary medical care and mental health
services.
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Data Management and Reporting
Is your data management
system meeting your agency's needs? Data management and
reporting is an increasingly important aspect of all program
activities. Many agencies continue to collect and store data
using manual systems, which is a cumbersome process. CAI can
help you update your data management system so it will be
easier to use and more accessible to you when assessing
impact of services and providing documentation to your
funders. We can assist in:
- assessment of data
system needs,
- development of
customized programs,
- development of
user-friendly systems,
- development of
customized reports to meet specific agency needs
- education of staff on
the use and maintenance of the system
Our Program Specialists can
design systems that utilize information from existing
computerized systems to benefit day-to-day operations,
outcomes management programs or other database and reporting
systems.
CAI has worked on data
management and reporting with a range of agencies including
Brooklyn AIDS Task Force and Harlem United.
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Cicatelli Associates Incorporated,
505 Eighth Avenue, Suite 1600, New York, NY 10018
phone:
(212) 594-7741 / fax: (212) 629-3321
http://www.cicatelli.org
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