About Technical Assistance Human services organizations need the capacity and flexibility to adapt to rapid changes in the environment. Organizations must be able to respond to emerging health and social crises as well as policy changes that significantly affect the communities they serve. In recent years, changes in welfare and immigration policies and transitions to Medicare and Medicaid managed care have challenged many organizations. Shrinking government and private funding, together with increased competition for funds, have added to the demands faced by agencies. Cicatelli Associates Inc. (CAI) offers expert technical assistance to help agencies re-think structure and operations and integrate new approaches to quality, customer service, and cost into delivery systems. CAI’s customized technical assistance helps organizations to plan, implement, and monitor specific programs and services that address emerging needs. Agencies receiving technical assistance have been able to implement new programs, improve patient satisfaction, increase the use of client data to improve the quality of care, decrease client appointment wait times, and expand agency services. Over 300 service organizations have benefited from CAI’s personalized technical assistance. CAI technical assistance includes, but is not limited to, the following products: Preparing and negotiating managed care contracts Clinic operations analysis and enhancement Clinic re-engineering using Patient Flow Analysis (PFA) Open Access scheduling implementation Organizational capacity building Organizational change management Measuring program impact–Outcomes management Database and systems development Marketing and outreach Developing provider linkages and coalitions Consumer participation in governance and advisory boards Board development Strategic planning Implementing Continuous Quality Improvement (CQI) programs Planning for mergers Unit cost analysis Community and organizational needs assessment Feasibility studies for program development and expansion New service integration, such as the Rapid HIV Test Examples of CAI technical assistance clients include: Hospitals Family planning and prenatal providers Community health centers Group practices Mental health agencies Alcohol and substance abuse providers Managed care organizations Community based service organizations Early childhood / Head Start agencies Adolescent health centers Other healthcare providers Cicatelli Associates Incorporated, 505 Eighth Avenue, Suite 1600, New York, NY  10018 phone: (212) 594-7741 / fax: (212) 629-3321 http://www.cicatelli.org If you experience problems browsing this page, please send e-mail to webmaster © Copyright 2004, Cicatelli Associates Inc. site map